Senior Technical Support Specialist
Core
Senior escalation point for complex platform, workflow, and integration issues, driving automation and tooling to improve support efficiency.
Role type
Senior IC technical support specialist (automation & engineering adjacent)
Builds
Automation scripts, utilities, and AI-assisted troubleshooting tools for media and advertising platforms
Domain
Advertising technology, media workflows, cloud infrastructure, and distributed systems
Required skills
Linux/UNIX systems, REST APIs, SQL, scripting (JavaScript/Bash), cloud platforms (AWS/Azure), monitoring tools, video/audio codecs, incident management
Preferred skills
AI-assisted development tools, ITSM principles, media/broadcast platform experience
Technologies
AWS, Azure, Linux, JavaScript, Bash, SQL, Postman, Git, Jenkins, CloudWatch, Datadog, Grafana, Zabbix, Cursor, LLMs
Responsibilities
Troubleshoot complex L2/L3 platform issues across distributed systems and APIs; design and build automation scripts and tools; mentor L2 support teams; perform root cause analysis and lead incident management; validate media workflows and file specifications.
Seniority
Senior, hands-on IC
