Documents Voice and Chat Specialist
Core
Deliver frontline support via phone, chat, and email while reviewing, validating, and processing sensitive documents submitted by workers to ensure compliance and safety.
Role type
Customer support specialist (document verification & compliance)
Builds
A marketplace connecting healthcare professionals with workplaces
Domain
Healthcare staffing / Long-Term Care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
document validation, compliance operations, customer communication, issue resolution, data integrity, cross-functional collaboration, remote work autonomy, tool navigation (Slack, Google Sheets, ticketing systems), analytical thinking, decision-making under ambiguity
Preferred skills
experience in trust & safety, credentialing, or highly regulated environments
Technologies
Slack, Google Sheets, ticketing/task management systems, noise-canceling headset
Responsibilities
Engage with customers/workers via email/chat/phone to resolve discrepancies and guide document submission; Review documents for completeness, accuracy, integrity, expiration, and regulatory compliance; Flag unclear or inauthentic documents and escalate per procedures; Follow validation checklists, tag documents, and log outcomes in internal systems; Maintain accurate internal notes, update tickets, and highlight trends to management; Collaborate with Training, QA, and SMEs to refine workflows
Seniority
Individual Contributor, operational support
