Documents Voice and Chat Specialist
Core
Provide frontline support to workers via phone, chat, and email while reviewing and processing sensitive documentation to ensure accuracy, compliance, and marketplace quality.
Role type
Documents Voice and Chat Specialist
Builds
Reliable customer experience and high operational standards for a marketplace platform
Domain
Trust and safety / Compliance operations / Customer support
Deliverable
client delivery
Required skills
Document verification, compliance operations, customer support, discrepancy resolution, data entry, issue escalation, process adherence, analytical skills, written communication, verbal communication
Preferred skills
Experience in regulated environments, ability to work independently, familiarity with ticketing systems
Technologies
Slack, Google Sheets, ticketing systems
Responsibilities
Engage with workers to resolve discrepancies and guide document submission; Review documents for completeness, accuracy, and compliance; Identify and escalate non-compliant or inauthentic documents; Tag documents and record outcomes in internal systems; Monitor recurring issues and communicate trends to management; Collaborate with QA and training teams to refine workflows
