Customer Service Representative
Core
Support customers with product enquiries, quotations, order processing, and ongoing service support in an industrial environment.
Role type
Customer Service Representative
Builds
Customer orders and service interactions
Domain
Industrial manufacturing / Sales & Business Development
Required skills
Order processing, ERP system usage, Customer relationship management, Internal team liaison, Complaint handling, Microsoft Office proficiency
Responsibilities
Respond to customer enquiries, quotations, orders, and complaints; Process customer orders accurately using Epicor ERP; Maintain customer records in HubSpot; Liaise with internal sales, production, warehouse, and logistics teams; Escalate customer complaints and service issues as required.