Service Desk Analyst
Core
Provide high-quality IT support and troubleshoot client issues across a range of technologies to ensure IT systems run smoothly.
Role type
Service Desk Analyst (IT Support)
Builds
IT support services for clients
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Workstation troubleshooting, Active Directory, Microsoft 365 support, Backup and recovery, Remote monitoring and management, Network hardware (servers, switches, routers, firewalls, storage), Azure, VOIP solutions
Preferred skills
MSP or internal IT experience, Security best practices knowledge
Technologies
Salesforce, Microsoft 365, Azure, Active Directory
Responsibilities
Provide high-quality IT support and exceptional customer service, Troubleshoot and resolve client issues across a range of technologies, Manage service requests and incidents through Salesforce, Maintain accurate ticket notes, timesheets, and documentation, Apply security best practices across implementations, Work collaboratively with colleagues to deliver seamless service