ServiceNow ITOM Consultant
Core
Lead the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform to automate and enhance visibility into infrastructure, services, and dependencies.
Role type
Senior ServiceNow ITOM Consultant
Builds
Intelligent operations solutions including Discovery, Service Mapping, Event Management, Orchestration, and CMDB configurations.
Domain
IT Operations Management / IT Service Management
Required skills
ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, CMDB), MID Server configuration, JavaScript, ServiceNow scripting APIs, Flow Designer, data modeling, network and infrastructure knowledge, cloud environments (AWS, Azure, GCP)
Preferred skills
ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM), experience with third-party integrations (SolarWinds, Dynatrace, Zabbix, Splunk), workshop facilitation
Technologies
ServiceNow, JavaScript, Flow Designer, AWS, Azure, GCP, SolarWinds, Dynatrace, Zabbix, Splunk
Responsibilities
Implement and configure ServiceNow ITOM modules; Work with stakeholders to gather requirements and align ITOM capabilities with business objectives; Configure MID Servers, patterns, probes, sensors, and integrations; Design and implement health dashboards and event correlation rules; Maintain CMDB data integrity, normalization, and reconciliation rules; Integrate ServiceNow ITOM with third-party tools; Conduct workshops and assessments to define ITOM roadmaps and strategies; Support ServiceNow upgrades, patching, and testing of ITOM applications; Provide knowledge transfer and mentorship to clients or internal teams.
Seniority
Senior, hands-on IC
