Medical Operations - DACH (m/f/d)
Core
Bridge between clinicians and internal teams to power adoption and evolution of Tandem's clinician co-pilot in healthcare settings across the DACH region.
Role type
Senior Medical Operations Manager (Health-Tech)
Builds
Clinician co-pilot platform, AI assistant, and operational workflows for healthcare providers
Domain
Health-tech, Digital Health, AI in Healthcare
Deliverable
product features
Required skills
Clinical experience in healthcare settings, Commercial acumen, Product demonstration skills, Clinical incident management, AI prompt engineering, Cross-functional collaboration
Preferred skills
Health-tech or SaaS company experience, Regulatory standards knowledge (DACH/EU), Implementation project experience, LLM familiarity
Technologies
Intercom, Large Language Models (LLMs)
Responsibilities
Guide clinicians through onboarding, training, and day-to-day support; Ensure clinicians maximize platform value and gather feedback; Build templates and prompts for AI assistant refinement; Run live product demos for prospective clients; Log and manage clinical safety incidents; Represent company at conferences and events
Seniority
Senior, hands-on IC with strategic influence