Medical Receptionist – Paediatric Specialist Practice (Dandenong)
Core
Greeting patients, scheduling appointments, managing phone calls, and providing customer service at a paediatric specialist practice reception desk.
Role type
Medical receptionist (paediatrics)
Builds
Patient scheduling and administrative support for a paediatric specialist practice
Domain
Healthcare / Paediatrics
Deliverable
client delivery
Required skills
Verbal and written communication, organizational skills, multitasking, computer proficiency (MS Office), confidentiality maintenance, insurance verification, payment collection, record management
Preferred skills
Healthcare administrative experience, proficiency in electronic health records systems
Responsibilities
Greet patients and parents/guardians warmly, schedule appointments using electronic systems, answer phone calls, update patient records in electronic databases, verify and update insurance coverage, collect co-payments, maintain reception area cleanliness, collaborate with medical staff on schedule changes, handle incoming/outgoing mail