Technical Account Manager

Melbourne, Victoria💼 Full-time🗓 2026-09-07 → 2026-09-24

Core

Field-based technical support and repair of server systems at customer sites, ensuring SLA compliance and minimizing downtime.

Role type

Senior IC Technical Account Manager (Field Engineering)

Builds

Server infrastructure deployments and post-sales service operations for data centers and enterprise clients

Domain

Data Center / Enterprise IT / Server Hardware

Deliverable

physical/clinical work

Required skills

x86 server troubleshooting, Linux familiarity, virtualization knowledge, onsite system installation coordination, incident management, spare-parts logistics, technical documentation

Preferred skills

Advanced Linux administration, complex virtualization environments

Technologies

x86 servers, Linux, Virtualization

Responsibilities

Resolve and repair server systems onsite, coordinate system installation and rack integration, monitor service performance and respond to escalations, support field engineers with technical guidance, manage customer communication and status reporting, conduct onsite environment assessments

Seniority

Senior, hands-on IC

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About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the g