Senior Systems Specialist
Core
Resolve service issues, manage and support virtualization environments, infrastructure security, enterprise systems software, data center facilities, and operating systems.
Role type
Senior Systems Specialist
Builds
Data center facilities, hyper-converged infrastructure, backup and restoration systems
Domain
IT Infrastructure / Systems Engineering
Deliverable
infrastructure
Required skills
virtualization architectures, Windows operating systems, Linux operating systems, Citrix VDI, server performance optimization, TCP/IP, ITIL, ITSM, disaster recovery testing, backup and restoration systems, system patching
Preferred skills
automation opportunities, creative problem solving
Technologies
Citrix, Linux, Windows, TCP/IP, ITIL, ITSM
Responsibilities
Resolve service issues reported through the service desk and route tickets appropriately; Manage, maintain, and support virtualization environments, infrastructure security, enterprise systems software, data center facilities, hyper-converged infrastructure, and operating system variants; Monitor complex systems to maintain operational functionality, reliability, stability, security, and performance; Troubleshoot technology systems and coordinate and manage related issues; Participate in on-demand disaster recovery testing; Design, configure, and manage backup and restoration systems; Apply updates, releases, patches, and firmware to data center servers; Develop policies and procedures related to systems engineering; Perform assigned IT on-call duties and other related responsibilities.