IT Infrastructure Engineer
Core
Senior IT Infrastructure Engineer providing onsite support, device management, and IT operations for the Melbourne office while supporting global users.
Role type
Senior IT Infrastructure Engineer (Corporate IT)
Builds
Reliable and secure technology experience for public transit partners and employees
Domain
Public Transit / Corporate IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS device management, networking troubleshooting, collaboration platform support, cybersecurity initiatives, IT incident escalation, asset lifecycle management, process standardization, technical documentation
Preferred skills
ITIL Foundations, Google Workspace or Microsoft 365 support, Atlassian tools (Jira/Confluence), cloud identity solutions, corporate network environments
Technologies
Windows, macOS, Jira, Confluence, Google Workspace, Microsoft 365
Responsibilities
Provide Follow the Sun support and act as senior escalation point for IT incidents; Deliver high quality onsite support for Melbourne users and remote support for global users; Deploy, maintain, and support user devices including laptops, peripherals, and mobile devices; Support and maintain meeting room technology, video conferencing systems, and audiovisual equipment; Troubleshoot issues across end user computing, applications, networking, and authentication; Maintain accurate documentation, knowledge base articles, and asset management records; Assist with procurement, vendor coordination, and lifecycle management of IT equipment; Support cybersecurity initiatives including endpoint protection, identity and access management, compliance, and awareness; Contribute to global IT improvement projects and deployments; Identify opportunities to standardise processes, enhance automation, and improve service outcomes; Mentor other members of the IT team in Australia
Seniority
Senior, hands-on IC with mentorship responsibilities
