Client Services Officer
Core
Front-desk and administrative support for a sexual health clinic, managing client intake, appointments, billing, and clinic operations.
Role type
Client Services Officer (Medical Reception/Admin)
Builds
Clinic operations, client intake, appointment scheduling, billing records
Domain
Healthcare / Sexual Health
Deliverable
client delivery
Required skills
Customer service, telephone etiquette, appointment scheduling, Medicare billing, data entry, document handling, infection control compliance, stock management, Microsoft Office (Word, Outlook, Access, Excel), handling sensitive subject matter
Preferred skills
Experience in medical reception, knowledge of medical services, ability to work in a fast-paced environment, team collaboration
Responsibilities
Answer and transfer calls, manage visitor flow, schedule appointments, process payments and invoices, ensure Medicare billing compliance, balance daily banking, perform clerical duties (data entry, filing), maintain clinic cleanliness per infection control standards, order and manage stock, maintain client records in approved systems
Seniority
Junior, entry-level IC