Administration and Client Services Manager
Core
Manage administrative systems, client services, and scheduling for a plumbing business serving aged care, healthcare, education, and facilities sectors.
Role type
Senior administrative and client services manager
Builds
Operational efficiency, client satisfaction, and field team support
Domain
Facilities maintenance and general plumbing
Required skills
Administrative system management, client relationship management, job scheduling, report generation, invoice preparation, tender application support, office facility management, recruitment support, website and social media maintenance
Preferred skills
None stated
Technologies
Aroflo, Microsoft Office Suite
Responsibilities
Develop and manage administrative systems and procedures; coordinate technician scheduling based on urgency and availability; serve as the primary point of contact for client enquiries; build and maintain long-term client relationships; prepare reports and tender applications; generate client reports and daily invoices; support recruitment and subcontractor compliance; manage office facilities and procurement.
Seniority
Mid-level, hands-on IC