Customer Service Representative - Gladstone
Core
Deliver accurate and efficient service for everyday banking transactions, assist customers with digital banking solutions, and introduce financial products to support their goals.
Role type
Customer Service Representative (Branch Banking)
Builds
Branch banking services and customer financial solutions
Domain
Retail Banking
Deliverable
client delivery
Required skills
Transaction processing, customer relationship building, digital banking navigation, product knowledge, problem-solving, compliance adherence
Responsibilities
Handle everyday banking transactions, manage customer flow, resolve enquiries at first contact, support digital banking adoption, introduce financial products, adhere to compliance frameworks
Seniority
Entry-level to Junior, hands-on IC
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