Technical Support Engineer | Networks
Core
Provide technical support, troubleshooting, and product training for industrial and enterprise connectivity equipment (routers, switches, gateways, modems) in Industry 4.0, Smart City, and Green Energy sectors.
Role type
Technical Support Engineer (Networks)
Builds
Industrial and enterprise connectivity solutions for demanding environments
Domain
Industrial IoT / Enterprise Networking
Deliverable
client delivery
Required skills
networking principles, router/switch/gateway/modem configuration, troubleshooting, technical documentation, product training
Preferred skills
industrial networking, IoT connectivity, VPNs, Linux-based systems, mobile connectivity technologies
Technologies
routers, switches, gateways, modems, Linux
Responsibilities
Troubleshoot networking device issues and configuration problems; Support sales team during customer meetings and demos; Deliver product training and prepare technical documentation; Collaborate with HQ R&D to resolve complex technical challenges; Collect customer feedback for product improvement
