Customer & Strategic Insight - Manager
Core
Drive enterprise-wide customer-centric decision-making, influence customer culture and processes, and lead human-centred design thinking to deliver strategic customer outcomes.
Role type
Manager, Customer & Strategic Insight
Builds
Customer experience strategy, insights programs, and organizational capability in CX
Domain
Utilities (Water) + Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer strategy, experience design, stakeholder management, organizational change leadership, research methodologies, analytics, brand measurement, design thinking
Responsibilities
Drive and optimise the Experience Design and Insights centre of excellence; Provide direction to help set, deliver and measure corporate strategy; Influence decision making across asset and operational processes; Champion a customer centric culture; Drive cross-functional collaboration to enhance prioritisation of CX initiatives
