Customer Service Consultant | Internal Sales/Admin
Core
Strategic anchor for business customer portfolio, driving retention and growth through phone-based inbound and outbound engagement.
Role type
Customer Service Consultant (Internal Sales/Admin)
Builds
Retention strategies and new business opportunities for pest, hygiene, and indoor plant care clients
Domain
Pest control, hygiene, and indoor plant care services
Deliverable
client delivery
Required skills
B2B sales development, negotiation, complaint resolution, time management, problem-solving, verbal and written communication
Preferred skills
Forecasting retention metrics, managing customer escalations, multi-tasking under pressure
Technologies
Computer and system skills
Responsibilities
Forecast and track retention metrics, resolve problems aligned to complaint resolution, develop trusted advisor relationships with key accounts, manage customer escalations, administer and prioritize customer tasks, maintain accurate records of retention activities, identify new business opportunities, support Customer Service, Sales, and Operations teams to achieve targets, provide timely responses to customer queries
Seniority
Entry-level to Mid-level, hands-on IC