IT and Cloud Support Tech
Core
Internal IT operations and cloud infrastructure support for a 100+ person engineering team across Sydney and San Francisco.
Role type
IT and Cloud Support Technician
Builds
Internal IT systems, device fleets, and AWS cloud environment health
Domain
IT Operations / Cloud Infrastructure (AWS)
Deliverable
infrastructure
Required skills
IT fundamentals, device management, network troubleshooting, AWS basics (IAM, EC2, S3, Lambda), SSO/SAML configuration, MDM management
Preferred skills
Mac environment experience, Kandji/Jamf familiarity, cloud cost monitoring, runbook documentation
Technologies
AWS, Kandji, Iru, SAML, SSO, Mac, WiFi, WAN
Responsibilities
Manage employee onboarding/offboarding and device provisioning; Maintain MDM platform and Mac fleet security; Configure SSO/SAML integrations; Troubleshoot internal technical issues; Manage office networking and AV equipment; Support AWS IAM users and access policies; Assist with deployment pipelines and basic infrastructure troubleshooting; Monitor cloud costs and flag anomalies.
Seniority
Junior to Mid-level, hands-on IC
