Customer Service Representative
Core
Provide customer service and parts support for commercial truck and trailer components, helping customers identify needs, process orders, and deliver solutions.
Role type
Customer Service Representative (Parts Interpreter)
Builds
Order fulfillment and product solutions for commercial truck and trailer parts
Domain
Automotive parts distribution / Commercial transport
Deliverable
product features
Required skills
Customer service, order processing, product knowledge, communication, computer literacy, teamwork
Preferred skills
Mechanical aptitude, experience in automotive/transport/warehousing
Responsibilities
Deliver customer service in-store, by phone, and online; Assist with orders, quotes, and product enquiries; Coordinate with warehouse and branch teams; Identify trailer parts using catalogues and systems; Build customer relationships
Seniority
Individual Contributor