Technical Alignment Engineer for Managed Service Provider
Core
Conduct onsite technical assessments, audits, and documentation of client technology environments to identify risks, gaps, and areas for improvement before transitioning to managed services.
Role type
Senior IC Technical Alignment Engineer (MSP)
Builds
Technical health assessments, risk identification reports, and accurate environment documentation for Managed Service Provider clients.
Domain
IT Infrastructure & Managed Services
Deliverable
dashboards & analysis
Required skills
IT support, systems administration, network support, Microsoft 365, Windows environments, business networking, servers, endpoints, backups, cybersecurity fundamentals, troubleshooting, documentation, time management
Preferred skills
MSP experience, onsite client work, IT assessments/audits, client onboarding, Microsoft 365 administration, RMM/PSA platforms, firewalls, switches, wireless infrastructure
Technologies
Microsoft 365, Windows, TCP/IP, switches, firewalls, wireless networks, servers, endpoints, backup systems
Responsibilities
Conduct scheduled onsite technical alignment visits and client audits; Evaluate client technology environments against established standards; Inspect network closets, server rooms, and hardware assets; Document findings and update technical records; Identify aging technology, security concerns, and configuration gaps; Escalate issues requiring deeper expertise; Collaborate with internal teams on remediation planning.
Seniority
Mid-level, hands-on IC
