Customer Service Officer, NSW – 12 mth MTC
Core
Handle inbound calls and written correspondence for vehicle finance products, managing consumer and commercial customer enquiries.
Role type
Customer Service Officer (Contact Centre)
Builds
Customer engagement and service delivery for vehicle finance solutions
Domain
Financial Services / Vehicle Finance
Deliverable
client delivery
Required skills
Contact centre experience, auto-dialler system proficiency, financial services knowledge, verbal and written communication, attention to detail, emotional intelligence
Preferred skills
Tertiary qualifications in financial services/banking, experience with auto-dialler systems
Technologies
Auto-dialler systems
Responsibilities
Handle 30-50 inbound calls daily, respond to written correspondence from clients and dealers, liaise with internal stakeholders, manage complex customer matters, support wider Operations team activities