Product Manager (Collections)
Core
Lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.
Role type
Product Manager (Collections)
Builds
Collection workflows, customer contact strategies, agent tools, and integrations between CRM, telephony, loan management, and data platforms.
Domain
Fintech / Lending / Banking
Deliverable
product features
Required skills
Product strategy and roadmap ownership, Loan collections lifecycle and delinquency management, Collection CRM and telephony/dialer integration, API and data flow understanding, Agile product development, Analytical and problem-solving capabilities
Preferred skills
Secured lending products, Digital lending, Consumer finance, Microfinance, Omnichannel collections (voice, SMS, WhatsApp, email, push), SQL, Decisioning platforms, Workflow automation, Speech analytics
Responsibilities
Own product strategy, roadmap, and delivery for collections solutions; Improve collection, recovery, cure, and agent productivity metrics; Develop collection workflows, customer contact strategies, and agent tools; Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms; Define product requirements, user journeys, processes, and success metrics; Lead testing, implementation, rollout, and continuous product improvement; Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.
Seniority
Mid-level, hands-on IC
