Knowledge Management Specialist
Core
Maintain, improve, and govern business knowledge, process documentation, and digital guidance tools for internal staff and external customers.
Role type
Knowledge Management Specialist
Builds
Knowledge repositories, process documentation, and digital adoption materials
Domain
Public Sector / Government Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Knowledge management, business process documentation, process mapping, SAP Signavio, myWorkZone, WalkMe, content development, stakeholder engagement, process analysis
Preferred skills
Digital transformation, continuous improvement, user experience design
Technologies
SAP Signavio, myWorkZone, WalkMe
Responsibilities
Create and maintain knowledge articles, procedures, guides, and FAQs; Translate complex business/technical info into user-friendly content; Work with SMEs to capture and embed business knowledge; Monitor knowledge quality standards; Support system implementations via process documentation; Analyse feedback and usage data to improve content and processes
Seniority
Mid-level, hands-on IC
