Senior Manager, Wallet Operations
Core
Oversee and optimize end-to-end payment processes for digital wallets and associated card products, focusing on settlement, chargebacks, disputes, and exception reporting.
Role type
Senior Manager, Wallet Operations
Builds
Seamless financial transactions, regulatory compliance, and operational efficiency for Western Union's digital and physical financial ecosystem.
Domain
Financial Services / Payments / Digital Wallets
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Settlement management, digital wallet operations, chargeback and dispute resolution, exception reporting, risk management, process improvement, cross-functional collaboration
Preferred skills
Advanced degree in Finance/Business/Economics, experience with payment platforms and ERP systems
Technologies
Payment platforms, ERP systems, reporting tools
Responsibilities
Oversee daily settlement processes across multiple payment channels; manage digital wallet functionality including funding, withdrawals, and reconciliations; lead resolution of chargebacks and disputes; develop and maintain exception reporting frameworks; ensure adherence to regulatory requirements and internal controls; evaluate workflows and implement automation; partner with Finance, Product, Engineering, and Customer Support teams.
Seniority
Senior, hands-on IC with team leadership
