Jr. IT Ops Engineer / IT Ops Engineer
Core
Provide first-line IT support to employees globally, managing Microsoft 365 services, endpoint management, identity management, and security.
Role type
Junior IT Operations Engineer (Helpdesk)
Builds
Operational stability for global workforce via Microsoft 365 and endpoint management
Domain
IT Operations / Enterprise Support
Deliverable
dashboards & analysis
Required skills
Microsoft 365 administration, Endpoint management (Intune/SCCM), Identity management (Azure AD/Entra ID), Troubleshooting (Windows/Mobile/VDI), PowerShell, ServiceNow, ITIL Foundation
Preferred skills
Azure Fundamentals, Windows Server Fundamentals, MFA administration, Zscaler knowledge
Technologies
Windows 11, Exchange Online, Microsoft Teams, Outlook, Active Directory, Windows Server, PowerShell, Microsoft Intune, SCCM, ServiceNow, Zscaler, Azure AD (Entra ID) (via careerplan.io/jobs/c4bbc470-3d17-47c9-bf2e-2f2a4d80fa78-jr-it-ops-engineer-it-ops-engineer-at-egon-zehnder)
Responsibilities
Provide first-level support for incidents, service requests, and end-user technical issues; Manage user lifecycle activities including provisioning, deactivations, and MFA; Troubleshoot Windows endpoints, laptops, mobile devices, and virtual desktop environments; Monitor operational dashboards and alerts to ensure SLA adherence; Maintain knowledge articles and process documentation.
Seniority
Junior, hands-on IC