Enrolments and Family Engagement Coordinator
Core
Guide families from initial enquiry through to enrolment in early learning centres, building relationships and managing administrative onboarding.
Role type
Enrolments and Family Engagement Coordinator
Builds
Enrolments for early learning centres
Domain
Early Childhood Education
Required skills
CRM management, enrolment administration, family communication, data recording, tour booking, onboarding support
Preferred skills
Early Childhood Education experience, childcare management systems (Kidsoft, OWNA), accounts support
Technologies
Kidsoft, CRM platforms, OWNA
Responsibilities
Respond to family enquiries via phone, email, and online platforms; convert enquiries into enrolments; book centre tours and orientations; guide families through enrolment paperwork and onboarding; maintain accurate family and enrolment records; monitor enquiry pipelines; assist with family account enquiries and reconciliation.
Seniority
Individual Contributor