Patient Engagement Associate II
Core
Enroll and onboard children with special health care needs and their caregivers into a virtual-first medical program via telephonic outreach and research.
Role type
Patient Engagement Associate (Care Coordination)
Builds
Enrollment pipeline for pediatric patients with medical complexity
Domain
Healthcare / Pediatrics / Social Services
Deliverable
client delivery
Required skills
Telephonic outreach, Care coordination, Research and data mining, CRM usage, Bilingual Spanish
Preferred skills
Experience with Supplemental Security Income (SSI) program, Embedded outreach experience
Technologies
CRM platforms
Responsibilities
Conduct research on attributed patients to identify enrollment barriers; Perform telephonic outreach to caregivers and healthcare professionals to enroll patients; Handle inbound calls from caregivers and service coordinators; Collaborate on embedded outreach at PCP offices or residential facilities; Develop knowledge of SSI program for eligible outreach.