Emergency Relief Case Worker
Core
Provide emergency relief support, conduct assessments, and coordinate food pantry operations for individuals and families experiencing financial hardship and homelessness.
Role type
Senior IC case worker (community services)
Builds
Emergency relief services and food pantry operations
Domain
Social services / Community welfare
Deliverable
client delivery
Required skills
Case management, pantry coordination, stakeholder engagement, data entry, conflict resolution, volunteer management, administrative skills
Preferred skills
Certificate IV in Community Services, experience with vulnerable people, First Aid & CPR certification
Technologies
MA Connect, Microsoft Office
Responsibilities
Conduct face-to-face and phone-based assessments for Emergency Relief support; Provide brief case work, practical assistance, and referrals; Coordinate Food Pantry operations including ordering, receiving, and distribution; Sort, stock, and replenish pantry supplies; Build and maintain relationships with stakeholders like Foodbank and OzHarvest; Maintain client records and enter data into systems.
Seniority
Mid-level, hands-on IC