DSS OMBUDSMAN COMMUNITY COORDINATOR
Core
Community liaison and conflict resolution specialist for the NYC Department of Social Services Ombudsman Office, focusing on homelessness services and shelter concerns.
Role type
Community Coordinator / Ombudsman Staff
Builds
Community awareness of DSS Ombudsman services and improved access to homelessness resources
Domain
Public Sector / Social Services / Homelessness
Deliverable
client delivery
Required skills
conflict resolution, case management, data tracking and reporting, community outreach, stakeholder liaison, presentation skills, compassionate listening, resource development
Preferred skills
none stated
Technologies
Intranet Quorum (IQ) system
Responsibilities
Lead internal and external meetings and field visits to support constituent needs; coordinate with Community Based Organizations to ensure community awareness of services; liaise between shelters and DHS/DSS programs to address complaints; conduct outreach to community advocates and prepare data presentations; aid constituents with homelessness issues via phone, email, and walk-ins; maintain records and generate daily/weekly/monthly reports on shelter concerns; develop and maintain a knowledge base of resources for constituents.
Seniority
Mid-level IC