Advisor, CARE Manufacturing Escalations
Core
Main communication point between Customer Manufacturing Escalations (CME), Manufacturing, and Blocking issue teams to resolve production holds and customer concerns.
Role type
Senior IC manufacturing operations advisor
Builds
Resolved production holds and customer satisfaction improvements
Domain
Manufacturing operations / Customer service
Required skills
manufacturing experience, customer service experience, clear reporting, blocking issue management, verbal communication, written communication
Preferred skills
Google Workspace proficiency, process fulfillment reporting, complex issue communication, proactive self-improvement, curiosity-led problem-solving
Responsibilities
Manage CARE and VCS blocking issues, collaborate with Quality team on mislabeling and complaints, identify and resolve recurring issues, maintain communication with third-party fulfillers, uphold performance benchmarks
Seniority
Mid-level, hands-on IC