Porter
Core
Greet guests, assist with luggage and valet services, and maintain the presentation of the lobby and parking areas to ensure a warm welcome and departure experience.
Role type
Front-line hospitality porter
Builds
Guest arrival and departure experience, valet services, lobby atmosphere
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Luggage handling, valet services, guest relations, local knowledge, upselling, proactive service
Preferred skills
Driver's license, fast-paced environment experience, industry trends awareness
Responsibilities
Greet guests upon arrival and departure, assist with luggage and valet services, maintain lobby and parking area presentation, record guest preferences, address guest concerns, provide local insights and recommendations