Customer Service Representative
Core
Maintain customer relationships and support inquiries for Network Steel's structural steel products.
Role type
Customer Service Representative
Builds
Customer support and order processing for structural steel suppliers
Domain
Construction materials / Structural steel
Deliverable
client delivery
Required skills
Customer service experience, telephone communication, order processing, complaint resolution, product knowledge, record keeping
Preferred skills
Computer skills (Windows, Excel, Word), high-volume call handling
Responsibilities
Respond to customer inquiries via phone and email, process orders and applications, resolve complaints, maintain customer records, coordinate with colleagues, provide process feedback