Remediation Advisor
Core
Liaise with individual customers to collect KYC and compliance documents to meet Austrac and regulatory requirements.
Role type
Customer service representative (compliance/KYC)
Builds
Customer identification remediation outcomes
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
inbound/outbound call center experience, customer authentication, administrative processing, attention to detail, regulatory compliance knowledge
Preferred skills
familiarity with Austrac and KYC requirements
Responsibilities
Receive up to 45 inbound calls daily, make follow-up remediation calls, process administrative duties (confirming Source of Wealth/Income, verifying IDs/TFN), apply Customer Identification Procedures (ACIP)
Seniority
Entry-level / Junior