Signature Concierge - UK
Core
Manage end-to-end journeys for premium Signature members, ensuring seamless onboarding, clinic visit coordination, and ongoing support with high-touch hospitality standards.
Role type
Senior Signature Concierge (Premium Member Experience)
Builds
Personalized member experiences and operational playbooks for Neko's Signature tier
Domain
Health-tech / Luxury Hospitality
Deliverable
client delivery
Required skills
Luxury hospitality management, end-to-end journey orchestration, SOP/playbook development, cross-functional collaboration, CRM/case management proficiency, sensitive information handling
Preferred skills
VIP/executive client support, international client experience, healthcare environment familiarity
Responsibilities
Coordinate clinic visits and resolve issues before escalation, develop member playbooks and tone guidelines, manage complex multi-stakeholder journeys, build relationships with product, marketing, and clinic teams
Seniority
Senior, hands-on IC