Solutions Architect- IP
Core
Solutions Architect responsible for pre-sales architecture, tenant configuration, and deployment of AI-powered customer experience (CX) platforms for enterprise clients.
Role type
Senior Solutions Architect (Pre-sales & Deployment)
Builds
AI CX tools including automated QA, conversational analytics, knowledge assist, and agentic automation
Domain
Contact Center as a Service (CCaaS), Enterprise SaaS, AI/ML
Deliverable
production ML models | product features | client delivery
Required skills
Solutions architecture, CCaaS/CTI/SIP/RTP, CRM integration, modern AI stack (LLMs, RAG, agents), enterprise security compliance, event-driven architecture, POC management
Preferred skills
Startup mentality, rapid adaptation to new tech, AI tool usage, deployment playbook creation
Technologies
LLMs, RAG, knowledge graphs, agents, CCaaS, SIP, RTP, CRM
Responsibilities
Scoping deployments and designing tenant configurations, conducting live demos for enterprise customers, translating business requirements to technical needs, managing go-live timelines, troubleshooting integrations in real-time, ensuring enterprise security compliance
Seniority
Senior, hands-on IC