Product Manager at Joom (Merchant Services)
Core
Build a self-service platform for merchants to resolve issues without support, reducing friction in seller workflows.
Role type
Product Manager (Merchant Services)
Builds
Merchant self-service platform, onboarding flows, product listing tools
Domain
Cross-border e-commerce marketplace
Deliverable
product features
Required skills
Product management, operational/product background, data-driven prioritization, stakeholder collaboration, metrics tracking, no-code/AI tool usage
Preferred skills
Hands-on approach, impact orientation, balance of stability and change
Technologies
AI tools, no-code solutions
Responsibilities
Audit merchant support operations to identify automation opportunities, prioritize product features with the support team, build and own the merchant self-service platform, contribute to merchant onboarding and product listing improvements, set up and track key metrics like self-service rate and satisfaction
Seniority
Middle to early Senior (4-5+ years experience)
