Manager, Delivery - Forward Deployed Squads
Core
Lead forward-deployed squads to ideate, discover, build, and implement scalable digital innovation solutions for CX Operations within BPO and external client spaces.
Role type
Senior IC Manager, Delivery (CXAI)
Builds
Digital innovation solutions for Customer Experience (CX) Operations
Domain
Telecommunications / Customer Experience / AI
Deliverable
product features
Required skills
Project management, Agile/Scrum, stakeholder management, technical problem solving, client relationship management, strategic planning, team leadership, ambiguity management
Preferred skills
CX domain expertise, AI transformation experience, PMP/CSM/CSPO certifications
Technologies
FueliX, AI tools
Responsibilities
Lead multidisciplinary squads through POC-to-Pilot lifecycle; align with CX Operations and program leadership; track metrics and scaling opportunities; translate open-ended client asks into actionable plans; manage account details and client relationships; deliver tailored communication to engineering, product, and executive audiences.
Seniority
Senior, hands-on IC
