Customer Service Supervisor
Core
Lead and supervise a team of casual ushers to deliver seamless operational success for over 700 annual events in a world-class venue.
Role type
Customer Service Supervisor
Builds
Operational success for festivals, immersive experiences, corporate launches, exhibitions, and gala dinners
Domain
Events and Venue Management
Deliverable
product features
Required skills
Team supervision, roster management, crowd flow management, business centre services, incident reporting, administrative reporting
Preferred skills
Large-scale venue experience, resilience, flexibility
Technologies
N/A
Responsibilities
Supervise and performance manage a large team of casual ushers, lead daily changes to the usher roster based on event needs, deliver business centre services for clients and guests, ensure administrative tasks including daily and post-event reports are completed, assist in managing crowd flows for safe and efficient front-of-house delivery
Seniority
Mid-level, hands-on IC