Implementation Manager (Melbourne based)
Core
Lead customers through Inforcer's implementation journey, ensuring a smooth transition from kick-off to adoption for MSPs using Microsoft Security tools.
Role type
Senior IC Implementation Manager
Builds
Customer onboarding and adoption of Inforcer platform for MSPs
Domain
Cybersecurity / Microsoft Security / MSP services
Deliverable
client delivery
Required skills
Project management, Technical troubleshooting, Client engagement, Workshop facilitation, Documentation creation, Process improvement
Preferred skills
SC-900 certification, Experience with Modern Workplace and M365 delivery
Technologies
Inforcer platform, Microsoft Security, M365, SaaS platforms
Responsibilities
Deliver multiple implementation sessions and manage project timelines, Host client-facing webinars and deliver platform training, Coordinate implementation activities and support customer onboarding, Create documentation and video content for internal and customer training, Lead bespoke implementations for larger clients, Drive improvements to onboarding processes
