Level 2 IT Support Engineer – Melbourne
Core
Providing Level 1 and 2 remote and onsite IT support to Managed Service Clients, resolving technical challenges across client IT environments including problem management.
Role type
Level 2 Service Desk Engineer (IT Support)
Builds
IT support services for small to medium businesses
Domain
IT Managed Services / MSP
Deliverable
client delivery
Required skills
Active Directory (on-prem and Azure), Windows Server, Windows desktops, MS O365, networking (LAN/WAN), firewalls, switches, problem management, SLA adherence
Preferred skills
Experience in a technical role for an IT MSP, passion for learning new technologies
Technologies
Windows, MS Office Suite, Active Directory, MS O365, Windows Server, Azure, Exchange, Firewalls, Switches
Responsibilities
Provide remote and onsite support to Managed Service Clients, resolve technical challenges across client IT environments, address root cause issues, meet assigned SLAs
Seniority
Mid-level, hands-on IC