Operations Engineer, Germany
Core
Monitor and investigate production issues for a global gaming commerce platform, ensuring high availability and driving incident resolution.
Role type
Operations Engineer (Gaming Industry)
Builds
Global commerce platform for game developers and players
Domain
Gaming / Video Game Industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, Observability platform experience, Scripting, Incident management, Runbook execution, Data analysis, Automation development, Shift handoff management
Preferred skills
Experience in SRE, DevOps, NOC environments
Technologies
Datadog, JIRA Service Management, Slack, APM, Logs, Metrics, Synthetic tests, Real User Monitoring
Responsibilities
Monitor operational dashboards and detect anomalies; Triage and investigate production incidents; Resolve lower-severity incidents end-to-end; Support incident command during major events; Draft incident communications and status updates; Analyze incident trends and production bugs; Compile incident timelines and PIR documents; Build operational automation and runbooks; Conduct shift handoffs; Cover for team leads during absences; Publish health reports for critical apps.
