ICT Support Officer
Core
Field technician providing operational support, maintenance, and repair of ICT equipment, systems, and applications across multiple sites.
Role type
ICT Support Officer (Field Technician)
Builds
Maintains and repairs ICT infrastructure and applications to ensure continuity and availability.
Domain
Healthcare / Social Services / Enterprise IT
Required skills
Hardware installation and repair, software troubleshooting, network monitoring, VoIP support, change and release management, ITIL practices, stakeholder communication, documentation
Preferred skills
ITIL certification, experience with Enterprise System applications (1000+ users)
Technologies
Thin clients, desktops, laptops, scanners, printers, audio-visual equipment, VoIP systems, Enterprise System applications
Responsibilities
Install, maintain, and repair ICT equipment; troubleshoot hardware and software issues; monitor network data links and VoIP services; address user tickets; document technical procedures; provide out-of-hours support.
Seniority
Mid-level, hands-on IC