Patient Services Officer
Core
First point of contact for patients in an Oncology centre, coordinating appointments, referrals, and administrative services.
Role type
Patient Services Officer (Medical Receptionist)
Builds
Smooth daily operations for patient appointments and referrals within an Oncology centre
Domain
Healthcare / Oncology
Required skills
Appointment coordination, referral processing, patient record management, billing and Medicare processing, customer service, computer systems proficiency
Preferred skills
Previous healthcare experience, empathy, organizational skills, multitasking in fast-paced environments
Responsibilities
Welcome patients and visitors, coordinate appointments and manage clinician diaries, process referrals, maintain patient records, support billing and Medicare transactions, liaise with clinicians, ensure patient confidentiality
Seniority
Entry-level to Mid-level, hands-on IC