Customer Care Representative - Warehousing & Logistics
Core
Critical link between customers and warehouse operations, managing inventory, orders, and requests in a cold chain logistics environment.
Role type
Customer Service Representative (Warehousing & Logistics)
Builds
Accurate inventory management, order fulfillment, and customer service for food supply chain clients.
Domain
Logistics / Cold Chain / Food Supply Chain
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, inventory management, stakeholder management, Microsoft Office (Excel, Outlook), problem-solving
Preferred skills
WMS experience, TMS exposure, stock management, retail/FMCG customer support
Responsibilities
Manage customer orders, bookings, and inventory enquiries; Coordinate daily activities with warehouse and transport teams; Investigate and resolve stock discrepancies and delivery issues; Process transactions within WMS; Monitor service levels; Prepare customer and KPI reports; Support invoicing and billing verification.
Seniority
Individual Contributor