Accounts Receivable Specialist
Core
Manage the collection and credit escalation process, resolving disputes with internal and external customers to recover aged debt and protect financial interests.
Role type
Senior Accounts Receivable Specialist (Collections & Dispute Resolution)
Builds
Revenue protection and debt recovery for a real estate and property data company
Domain
Real Estate / Property Data / Financial Services
Deliverable
client delivery | dashboards & analysis
Required skills
Collections (including legal), Dispute resolution, Stakeholder management, Reporting and analysis, Process improvement, Credit policy compliance, Account monitoring, Mercantile Agent liaison
Preferred skills
Zuora, Salesforce, Business process outsourcing experience, Australian business structures knowledge
Technologies
Zuora, Salesforce, Credit Reporting bureau
Responsibilities
Liaise with customers to resolve disputes and recover aged debt; Act as the first escalation point for customer disputes; Gather and review account information to provide resolution recommendations; Minimize bad debt write-offs; Ensure compliance with credit policies; Coordinate tracking of customer payments; Liaise with Mercantile Agents on payment arrangements; Monitor accounts via Credit Reporting bureau; Prepare monthly reporting on disputes, bad debt, and performance metrics; Act as SME for system integration projects; Identify and develop process improvements.
Seniority
Senior, hands-on IC