Customer Operations Specialist
Core
Monitor freight movements, coordinate customer requirements, and resolve operational issues to ensure service expectations are met.
Role type
Customer Operations Specialist (Logistics)
Builds
Metro, interstate, and mine site freight movements
Domain
Logistics and Transportation
Deliverable
dashboards & analysis
Required skills
Freight movement monitoring, customer service, stakeholder management, issue resolution, KPI tracking, operational reporting, data analysis, Microsoft Office, risk identification, safety compliance
Preferred skills
Tertiary qualification in Commerce, Business, or Logistics
Responsibilities
Monitor end-to-end freight movements, track pickups and deliveries against schedules, identify and resolve delayed movements, manage customer queries and complaints, monitor manifesting and scanning compliance, track operational KPIs, provide performance reporting, support forward planning, identify improvement opportunities
Seniority
Mid-level, hands-on IC