Customer Service Specialist - Business Banking
Hybrid
Core
First point of contact for business customers handling inbound calls to resolve account enquiries and issues.
Role type
Business Banking Customer Service Specialist
Builds
Customer support solutions for business banking accounts
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Inbound call handling, customer issue resolution, multi-system navigation, high-volume interaction management, system learning
Preferred skills
Resilience, adaptability, attention to detail
Responsibilities
Managing inbound customer enquiries, Resolving customer issues and providing solutions, Navigating multiple systems to access customer information, Delivering exceptional customer service, Working collaboratively within a structured team environment