First Nations Liaison Officer (FNLO)
Core
Visible and approachable presence on the Transperth rail network providing culturally appropriate assistance, de-escalation, and connection to support services for First Nations people and vulnerable community members.
Role type
Entry-level community liaison and security support officer
Builds
Safe, welcoming, and inclusive public transport environment for rail passengers
Domain
Public transport / Community support / Social services
Deliverable
client delivery
Required skills
Cultural awareness, conflict resolution, de-escalation, community engagement, customer service, relationship building, problem-solving
Preferred skills
Experience in community services, security, customer service, social support, youth work, or health care
Responsibilities
Patrol train stations and travel on train services; Engage with First Nations people as a trusted point of contact; Respond to requests for assistance from operational staff; Connect vulnerable individuals with appropriate support services; De-escalate incidents through effective communication; Report suspicious or concerning behaviour to authorities; Develop relationships with community organisations and emergency services