Customer Service Specialist
Core
Central link between customers, technicians, and workshop team ensuring efficient communications and on-track schedules.
Role type
Customer Service Specialist (Automotive)
Builds
Smooth and positive customer experience for automotive clients
Domain
Automotive technology / Calibration
Deliverable
client delivery
Required skills
Customer service, scheduling, service advising, phone communication, organizational skills, problem-solving, data entry, Microsoft Office
Responsibilities
Managing customer enquiries, bookings and quotes; Coordinating technician schedules; Providing clear and timely job updates; Supporting Site Managers with workflow planning; Maintaining accurate data and administrative records