Director, Strategic Services
Core
Own coordination, scope-building, and operational delivery for creator/influencer marketing professional services engagements across a multi-function team.
Role type
Director, Strategic Services (Hybrid Pre-sales/Post-sale)
Builds
Scoped professional services engagements for creator/influencer marketing programs
Domain
Creator/Influencer Marketing, Professional Services, SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Creator/influencer marketing strategy, enterprise SaaS pre-sales/post-sale scoping, billability and utilization management, cross-functional team activation, services catalog development, proposal and SOW creation, RFP/RFI response, capacity planning
Preferred skills
Experience at large multinational brands or prominent agencies, experience building operating models for services functions
Technologies
None stated
Responsibilities
Translate sold requirements into defined scopes of work, track billable coding and utilization across functions, activate functional teams based on scope needs, define cross-functional handoff points, build standardized services catalogs, plan team bandwidth before sales commitments, partner on discovery to uncover program gaps, develop custom service proposals, present in new-business pitches and RFPs, collaborate with Sales, CS, and Product to evolve offerings
Seniority
Director, hands-on IC with team leadership